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Pick-up & Replace

The PondECO Next comes with a 2-year warranty with Pick-up & Replace service. Should the pump fail despite correct use and regular cleaning, it will be picked up and replaced with a new pump free of charge. On working days, your request will be processed within 48 hours, on weekends and public holidays it will take longer.

This is how the Pick-up & Replace Warranty works:

  • If the pump is broken, fill in the online service form in full
  • You upload a digital copy (jpg, pdf or png) of the valid proof of purchase showing the purchase date of the PondECO Next pump.
  • The pump must be properly used and maintained (regularly descaled and cleaned (see user manual) and the cord and rotor are not damaged).
  • The pump must not be more than 2 years old (warranty period).
  • The pump should be presented complete and clean for replacement.
  • The Pick-Up & Replace Warranty is only applicable in the Netherlands, Belgium, Luxembourg, Germany, France and the United Kingdom. For residents of other countries the normal warranty applies, for this you need to contact the dealer where the pump was purchased.

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A valid proof of purchase is required, there is no warranty without it.
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